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American Insurance NW Inc. Blog

All You Ever Wanted to Know About Insurance

How to contact your service agent

Our top priority is providing you personal service!  Below is a list of our Customer Service Agents who you can contact for claims, payments, policy changes and new quotations. If, for any reason, we are not meeting your service needs, we want to know that by contacting us online at to share your thoughts.

Personal Lines Services (Auto, Home, Renters, Motorcycle, Boat, RV, ATV, Umbrella, etc.)

Lewiston Personal Customers

  • Last Names A to G – Tina Heitmann, CSA, (208) 816-4393, TinaH [at] Am-Ins [dot] com
  • Last Names H to M – Call our office at (208) 746-9646 and we will find a CSA team member to help you.
  • Last Names N to Z – Angela Hobart, CSA, (208) 816-4394, AngelaH [at] Am-Ins [dot] com

Moscow Personal Customers

  • Last Names A to Z – Jenni Waters, CSA, (208) 882-8545, Email: JenniW [at] Am-Ins [dot] com

Commercial Lines Services (Farm, Business, Business Auto, Workers Comp, Bonds, etc.)

Lewiston Businesses

  • A to F – Anna Franklin, CISR, (208) 816-4583, AnnaF [at] Am-Ins [dot] com
  • G to O – Karen Virgin, CISR, (208) 816-4585, KarenV [at] Am-Ins [dot] com
  • P to Z – Brittney Allen, CSR, (208) 816-4586, BrittneyA [at] Am-Ins [dot] com

Moscow Businesses

  • A to Z – Karyl Wayt, CISR, (208) 816-4587, KarylW [at] Am-Ins [dot] com