You can now call your agent's direct line

Jun 18, 2017

call-center-1026461_1920.jpg When you have billing questions, need to add or remove autos or drivers, make coverage changes, quotes, report claims or any service need, now you can reach your Customer Service Agent through her direct phone number.

You can still call our main numbers (208-746-9646 in Lewiston and 208-882-8544 in Moscow) and our operators will transfer your calls. Or, you can also now directly call your CSA, if you wish to do so. Please note the direct dial phone numbers below:

Personal Lines Services
(Auto, Home, Renters, Motorcycle, Boat, RV, ATV)

Lewiston Personal Customers

  • Last Names A to G - Tina Heitmann, CSA (208) 816-4393, Email:
  • Last Names H to M - Lori Chapman, CISR (208) 816-4394, Email:
  • Last Names N to Z - Helen Duman, CSA (208) 816-4395, Email:
  • Backup - Shelly Abel, CSA, (208) 816-4396, Email:

Moscow Personal Customers

  • Last Names A to Z - Aimee Martinez, CSA (208) 816-4165, Email:
  • Backup - Dina Inman, CSA (208) 882-8544, Email:

Commercial Lines Services
(Farm, Business, Business Auto, Workers Comp)

Lewiston Business Names

  • Owners' Last Names A to J - Anna Franklin, CSR (208) 816-4583, Email:
  • Owners' Last Names K to Z - Karen Virgin, CSR (208) 816-4585, Email:

Moscow Business Names

  • Owners' Last Names A to Z - Karyl Wayt, CSR (208) 816-4587, Email:

We want to give you immediate assistance, but if your Customer Service Agent is helping another customer when you call, please leave a detailed message. We will return your call as soon as possible. Our goal is to provide you high quality service that is prompt, accurate and caring.

Our locations:

Lewiston office
55 Southway Ave
Lewiston, ID 83501

Moscow office
203 E 3rd Street
Moscow, ID 83843

95 Years of Excellence Join us on Facebook Reviews

Additional navigation:

Home page | Payments | Claims | About | Contact | Insurance companies | Privacy policy | Confidentiality notice | Disclaimer | Search

© 2017 American Insurance