COVID-19 Advisory - Lobbies now open!

Jun 01, 2020

Lobbies are now open at AMERICAN INSURANCE offices in Lewiston and Moscow. 

As an essential business, we have remained open to serve you by phone, email and online during the COVID stay-at-home period. But, honestly,we have missed seeing you. We are a personal business and enjoy the many great relationships we have built with you, our customers.

On June 1st we re-opened our lobbies in Lewiston and Moscow for in-person services. To safely serve you, we have installed plexi-shields on our front counters and desks to accommodate your in-office visits. Face masks are optional and not required. Customer contact areas are sanitized between customer visits.

Welcome to our office

Together we can safely handle your necessary in-office visits with these safety protocols:

  • Sick?  If you feel sick or have been exposed to anyone who it, please call us for service: 208-746-9646 Lewiston or 208-882-8544 Moscow. Nearly every transaction can be handled easily by phone (make payments by phone, get quotes, make policy changes, report claims)
  • Social Distancing – please practice the 6 foot rule (except when separated by plexi-shields)
  • Cover coughs and sneezes
  • Limit group visits to two people
  • Face masks are optional and not required (single-use masks can be provided at your request)

Anyone who is sick or who still prefers to avoid coming into our office can still call us as nearly every transaction can be handled easily from home by email, mail or by phone.

Convenient ways to contact us:

  • CALL US: You can make check-by-phone payments, get quotes, make policy changes, and report claims by calling the Lewiston office at (208) 746-9646 or the Moscow office at (208) 882-8544.
  • ONLINE SERVICE: Visit our Online Service Center.  Service is available 24/7 direct with your insurance company or you can securely message us to request policy changes, quotations, and claim service.
  • MAIL DROP: For delivery of physical payments and documents, put document, checks or exact cash amount in a sealed envelope with your name written on the outside.  We will process your payment by the next business day and mail, email or text you a receipt. IDEA: Save yourself a trip! Take a picture of your document and email us at  or text to (208) 518-0823 and be sure to include your name.

We thank you so much for understanding!  

The Sullivans & Staff

Our locations:

Lewiston office
55 Southway Ave
Lewiston, ID 83501

Moscow office
604 S. Washington St.
Moscow, ID 83843

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