Submit your own Customer Service Comment!  

      “How are we doing?“ Send a confidential message to management.
     Tell us what you think! Please fill out our short survey form and then
     click “submit”. Your honest feedback helps us improve our service.
     It would be helpful to have your complete contact information in case
     we need to reach you for clarification. We value your opinion.
     Thank you!         John B Sullivan, President

Here are some recent testimonials we have received concerning our Customer Service.  

Jared Helm, Coeur d’Alene, ID said:  "Lisa Gludt is the most amazing receptionist ever!!! Every time I call to make a payment Lisa talks to me with such a high respect and energy within her voice. I never feel like I am a burden to her day! There is something about the way she answers the phone that makes me feel close to your company. I do not say this often; however, I can say that because of Lisa I have stayed with your company. I am glad to inform you that every interaction I have had with Lisa has been positive." 

Lynette Goodson of Goodson Plumbing in Moscow, ID said:  “I just wanted you to know that she is wonderful, does an excellent job for our company. She answers all our questions. She doesn't make me feel stupid when I ask her questions. She is efficient and does what she says she is going to do. She gets back to us very promptly. We do appreciate all her hard work and wanted to let you know that she does an excellent job. We are thankful for Lesha Lehmitz and all the wonderful service she provides us for your company.”

Tyler Randall of Lewiston, ID said:  “Tina, was great help. She put everything together and made it so simple to switch to American Insurance.”

Rod & Michelle Smith of Lewiston, ID said:  “Helen, thank you so very, very much for always watching out for us & ensuring us the best price & best coverage.  I always tell friends & family how great you guys are & hope for more business to come your way.”

Kelly Price of Pullman, WA said:  “I was completely freaked out, when a huge wind gust, blew my car door out of my hand, and into the car parked next to me at our local Walmart. I called American Insurance at once, and talked to Dina, ( I totally love all the ladies at American Insurance ) but, on this day, I had the pleasure of talking to Dina. Dina was very personable, and understood that I was upset. Dina reassured me that everything would be taken care of, and not to stress about my  situation! That evening, I had phone calls from the gentleman I hit insurance company, and my insurance company. Lastly Dina called me again, to make sure everyone called me, and she also asked me how I was doing. Wow, what great service I had received from American Insurance. The American  Insurance that I use is in Moscow, Idaho, and I will never switch to another insurance company! Thank you American Insurance and Dina for making a bad situation into a wonderful experience!”

Jennifer Sharp of Moscow, ID said:  "Thank you Helen. Darren and I really appreciate the fact that we can always trust you to follow up and handle our matters.  You are great.  Thanks again.”  

Dennis Deccio of Moscow, ID said: “My pickup was recently rear ended. Farmers was the company used by the guy that hit me. I met with Jenni Waters at the Moscow office of American Insurance several times and she was absolutely wonderful. She even called Farmers herself to get them to move. Also, she is handling claims from wind damage done to my home last winter. Fast, efficient and always with a smile.  Jenni is a "keeper"! A pro with a smile. You can't beat that! She obviously enjoys helping people.”

Julia and Richard Akin of Genesee, ID said:  “I am very satisfied with your customer service. Every time we have spoken with Tina we have received excellent service:)”

Nikki Ausman of Clarkston, WA said:  “Once again Tina has saved my butt!! I didn't open my mail for about a week, missing my cancellation policy notice on our boat...Tina called me while I was out of town, got my CC # and I was reinstated before I hung up!! She is the best ever!! Love that woman!!!”

Molly Hierschbiel of Moscow, ID said:  “We have received timely information, pleasant, personal service and dependable return calls no matter who we are dealing with in our Moscow office. Great, friendly, local business.”

Gina and Bob Sparks of Lewiston, ID said:  “My husband, Bob Sparks, loves to buy vehicles, fix them up and resale them. Because of this we are constantly in contact with Helen-who has always worked on our account. Every time I call Helen-either to add insurance or to delete it she always does what is needed in a very timely manner. I never have to call twice, either!! In this day of "working with the public" other companies that I have dealt with have that "I could care less about you" attitude. Helen always greets me with a joyful voice and I automatically smile when I call her. She is definitely an asset to your company. I am glad we have all of our vehicles and house with your company. I don't even look for better rates because I am very happy about the way I am treated. Bad customer service can ruin a good company. I am glad that excellent customer service is appreciated by your company. Your customers are important to you and it shows especially when management does want feedback!! Thanks again, Helen!”

Carrlea Fauver of Lewiston, ID said:  “John, I just wanted to send you a quick note to give Kudos to one of your employees.  I’ve been working with Tina Heitmann on several changes to home and auto policies, and I just want to say that her customer service skills are amazing!  Her response time is so quick and she is so friendly.  I had thought about going with a different company but because of her service I am sticking with your company.  I can honestly say that I’ve never experienced such wonderful customer service from any company I’ve ever dealt with before. Please give her a “pat on the back” for me!”

Katie Crowe of Salem, OR said:  “Thanks again Tina and I want to tell you that even though our plans changed about retiring back to the valley this summer, I am so glad I still get to have you do our insurance.  It is so nice to have an agent who knows me by name when I call and can recognize me when I occasionally come in the office.  I have always been very satisfied with the service for our vehicles and houses.  You have been wonderful to work with.”

Lynda Irish of Lewiston, ID said:  “Thanks again for all of your hard work.  You are a perfect example of why we would never go with Geico or one of these internet outfits!”