Comments about our customer service

How are we doing? Send this confidential message to management. Tell us what you think! Please fill out the short survey below and then click “submit”. Your honest feedback helps us improve our service. It would be helpful to have complete contact information in case we need to reach you for clarification. We value your opinion. Thank you!

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Contact information
Daytime phone is
Customer service experience
Regarding my experience, I am
May we share your comments with your service rep/agent?
May we post your comments on our website and social media?
Customer service survey Optional section – complete or skip to bottom and click the Submit button
How did you make your service request?
Did we respond promptly to your request?
Were you greeted in a friendly, professional manner?
Was your call transferred correctly to your service rep/agent?
Did you speak to your service rep/agent on your first call attempt?
If you left a voice message, was your call returned in a timely manner?
Your service request was regarding a
Was your service request completed when promised?
Was your service request completed accurately?
Was your question answered and easily understood?
Based on your service experience, would you recommend our agency to your family and friends?

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Our locations:

Lewiston office
55 Southway Ave
Lewiston, ID 83501

Moscow office
604 S. Washington St.
Moscow, ID 83843

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