Heather Browning, a Certified Insurance Service Representative Elite (CISR Elite) for 10 years, is our Commercial Lines Department Manager.
She started at the Agency in January 2008 working as a Commercial Lines (CL) Customer Service Representative helping business customers with policy changes, claims and quotations. She recently received her CISR Elite designation from the National Alliance for Insurance Education and Research and is a licensed insurance agent in Idaho and Washington.
As CL Department Manager, Heather supervises four service employees and manages all areas of commercial insurance. She coordinates with dozens of insurance companies and works with our agents to quote and place business insurance policies for our clients including commercial liability, property, inland marine, crime, business auto, bonds and workers compensation.
Prior to her insurance career, she worked for 17 years as a police dispatch and emergency services operator between Latah County and Lewiston Police Departments agencies. Heather is a Moscow High school graduate who attended the University of Idaho, and enjoys being outdoors, camping and traveling. She has been married to Tom Browning for 27 years and has a son who graduated from Idaho State University.