Skip to content

American Insurance NW Inc. Blog

All You Ever Wanted to Know About Insurance

You can now call your agent's direct line

call-center-1026461_1920.jpg When you have billing questions, need to add or remove autos or drivers, make coverage changes, quotes, report claims or any service need, now you can reach your Customer Service Agent through her direct phone number.

You can still call our main numbers (208-746-9646 in Lewiston and 208-882-8544 in Moscow) and our operators will transfer your calls. Or, you can also now directly call your CSA, if you wish to do so. Please note the direct dial phone numbers below:

Personal Lines Services
(Auto, Home, Renters, Motorcycle, Boat, RV, ATV)

Lewiston Personal Customers

  • Last Names A to G - Tina Heitmann, CSA, (208) 816-4393, Email: TinaH [at] Am-Ins [dot] com
  • Last Names H to M - Shelly Abel, CSA, (208) 816-4396, Email: 
  • Last Names N to Z - Tyra Ruberti, CSA, (208) 816-4394, TyraR [at] Am-Ins [dot] com

Moscow Personal Customers

  • Last Names A to Z - Aimee Martinez, CSA (208) 816-4165, Email: AimeeM [at] Am-Ins [dot] com
  • Backup - Dina Inman, CSA (208) 882-8544, Email: DinaI [at] Am-Ins [dot] com

Commercial Lines Services
(Farm, Business, Business Auto, Workers Comp)

Lewiston Business Names

  • Owners' Last Names A to J - Anna Franklin, CSR (208) 816-4583, Email: AnnaF [at] Am-Ins [dot] com
  • Owners' Last Names K to Z - Karen Virgin, CSR (208) 816-4585, Email: KarenV [at] Am-Ins [dot] com

Moscow Business Names

  • Owners' Last Names A to Z - Karyl Wayt, CSR (208) 816-4587, Email: KarylW [at] Am-Ins [dot] com

We want to give you immediate assistance, but if your Customer Service Agent is helping another customer when you call, please leave a detailed message. We will return your call as soon as possible. Our goal is to provide you high quality service that is prompt, accurate and caring.