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Frequently Asked Questions

All You Ever Wanted to Know About Insurance

General Questions: Insurance

Customer Service

Talk to us – why we need to stay in touch with you

Insurance is a deeply personal business to protect your American dream! After all, we insure your loved ones and the things you value most. You share with us your personal information and trust us to protect you from sudden and accidental financial loss.

We want to do the best job possible for you by maintaining an active relationship with open two-way communication. So, besides the normal day to day policy changes, or billing issues and claims, there are key life events that signal a review of your insurance coverage needs.

Life changes -- we need to know about them!

We might need to know about these changes if you have any of them:

  • Purchase or sale of a vehicle (so a new or used car, truck, ATV, boat, RV, etc.)
  • Starting or buying a new business or selling your current business
  • Change in marital status (so from single to married or to divorced or to widowed)
  • Birth or adoption of a new baby to your family 
  • Addition of a new licensed driver in your home
  • Paying off your vehicle loan or mortgage loan
  • Refinancing your loan from one company to another
  • Your son or daughter attending college or moving out of the house
  • Buying or building a home
  • A child turning age 26 when they would need to get their own health insurance policy  
  • Changing jobs or your retirement and loss of group medical health insurance
  • Gain or loss of new health insurance through your employer
  • Whenever you see unexplained changes in your premium rates

How will these changes impact your insurance coverage?

Your Customer Service Agent (or CSA) is ready to help tailor your insurance to your changing needs and find every discount to reduce your costs as your life changes. Just call or email your CSA or drop-in for a visit

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