Overall, 73% of Allstate agents answering a national survey were “not very” or “not at all” satisfied with their relationship with the company. When asked if they would be willing to refer a friend or relative to become an Allstate agent, 85% responded either “not likely” or “would recommend against it”..
More than 1,800 Allstate agents participated in a national survey created to measure agent satisfaction levels at Allstate Insurance Company. The survey, which began in early January, was conducted by the National Association of Professional Allstate Agents, Inc. (NAPAA/OPEIU Guild 17). Until recently, Allstate has largely ignored telltale signs of discontent among its exclusive agent channel. Morale is already at an all-time low, and it appears it will sink even further before company leadership grasps the enormity of the problem.
In recent months, the beleaguered company has been beset by a string of unpopular missteps which have further alienated an already fractured relationship with its agents. Signs of trouble were heightened last summer in the lead up to NAPAA’s historic secret ballot vote which resulted in a landslide victory for NAPAA members who supported an affiliation with the Office and Professional Employees International Union (OPEIU), AFL-CIO.
Since the affiliation vote, there have been clashes over commission cutbacks and allegations of commission shortages, which have incensed agents even more, leading many to quit in disgust. “We believe as many as 1,000 agents left the company in the fourth quarter of 2011 and more will surely follow,” added Jim Fish, NAPAA’s executive director.
Source: NAPAA, News Release – Feb 8, 2012